Get Folk’d Ltd Refund Policy
In this article
1. Refund Policy
2. No Insurance or Guarantee
As a marketplace for live experiences, Get Folk’d Ltd (“Get Folk’d,” “we,” “us,” or “our”) understand the importance of providing clear purchase expectations that are fair to both “us,” the event creators and “you” consumers on our platform. Our “Refund Policy" described here outlines the minimum requirements governing our refund policy.
1. Refund Policy
Get Folk’d Ltd will provide for refunds in the following situations:
• the event is canceled or otherwise not fully performed; or
• the event is postponed and not rescheduled within 90 days of the postponement.
Get Folk’d Ltd will respond to all refund requests within five (5) business days and issue refunds to ticket buyers in the following additional circumstances:
• an event for which we determine there is a failure to provide advertised goods and services, including our determination that the main advertised experience or component of the event is not otherwise delivered;
• the event description presented to “you” Consumer at time of purchase is significantly different from the actual event;
• attendees “you” are unable to attend the event due to “our” failure to adequately plan for capacity, ingress or egress, or attendance will otherwise subject the Consumer to safety concerns;
• attendees “you” are unable to access the event’s venue; or
• the refund request is eligible for a refund, per “our” posted refund policy;
Additionally, in the event we determine a refund is warranted in the following situations, we may, but are not obligated to, issue those refunds:
• you fail to respond to a refund request by either refunding or denying the request within five (5) business days;
• we determine that the order is a duplicate;
• we determine that you have engaged in any fraudulent activity or made any misrepresentations;
• we determine that there is substantial risk of nonperformance with respect to the applicable event or future events;
• we determine that you are a Prohibited Merchant, have used the Services to process Prohibited Transactions or to manage Prohibited Events; or
• we determine that providing a refund would otherwise expose us to legal liability.
Get Folk’d Ltd is solely responsible for all refund obligations, and will reimburse “you” Consumer in accordance with the Refund Policy outlined above.
2. No Insurance or Guarantee
The Refund Policy does not create an obligation for Get Folk’d Ltd to make refunds in connection with the circumstances described herein, or otherwise, nor does it create an obligation for Get Folk’d Ltd to refund Event Proceeds or Fees. All determinations by us with respect to this Refund Policy, including without limitation the orders to be refunded and the size of any refund, may be made in “our” sole discretion and shall be final and binding on both us and “you” Consumers. This Refund Policy is not intended to be and does not constitute an offer to insure the performance of or to guarantee any performance and are not a guarantee that refunds will be issued in any given situation.